AI-Powered Tech Support with AR
An empathetic AI support agent that uses Augmented Reality to visually guide users through complex software tasks.
Cover image for AI-Powered Tech Support with AR
Seniors and other users often faced significant frustration navigating modern software, leading to digital exclusion. Traditional phone support struggled to bridge the understanding gap when trying to describe visual user interfaces, causing lengthy calls and unresolved issues.
Seer created "GuidanceAI," an AI support agent accessible via chat and phone. For complex visual tasks, the AI uses the phone's camera to see the user's screen and deploys AR overlays—visible on the user's phone—to visually pinpoint exactly where to click, dramatically simplifying the support process.
"GuidanceAI has been a game-changer. The blend of patient AI conversation with AR visual aids has empowered our community to stay connected in a digital world. We've seen a dramatic drop in support frustration and a huge boost in confidence."
Illustrative Executive Director
Digital Inclusion Foundation
- Increased successful first-call resolution rates by 70%.
- Reduced average support call duration by 40%.
- Significantly boosted users' confidence and digital independence.